Shipping & Delivery

The time within which the seller or the Company is required to ensure delivery of the items to the buyer shall be calculated from the time the seller/company enters the dispatch details on the Website i.e. within 7 days from entering the Dispatch Details for delivery within India and within 21 days from entering the dispatch details for delivery outside India or such other timeline as may have been agreed upon between the buyer and seller and intimated on the Website.Exception for the condition beyond industrypapa control such as Act of God,floods,curfew,roits

You shall immediately notify the Website upon Delivery or non Delivery within the prescribed time period. If you fail to provide such notification/ confirmation of receipt or non-receipt of an item within 7 days of expiry of the Delivery time prescribed in the above clause, it shall be construed as a deemed delivery in respect of that Transaction and the Transaction Price shall not be refunded. In case of Cash on Delivery Transactions or if the seller is availing Industrypapa the Company will update the shipment Delivery status on a periodic basis and the Buyer is not required to confirm receipt of items.

  • Except for Payment on Delivery Transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.
  • For Payment on Delivery Transactions, refunds, if any, will be made via demand draft in favour of the Buyer (as per the details provided by the Buyer at the time of registration with the Website).
  • Refunds shall only be made in Indian Rupees and shall be equivalent to the Transaction Price received. Buyer shall bear any foreign exchange conversion risk, loss, charges or fees, if any.
  • For electronics payments shall be made through the RazorPay,Paytm,UPI,Facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India.
  • Refund shall be subject to the buyer complying with the provisions of the User Agreement and the rules and polices made hereunder and the Company shall have recourse to such refund in case of any misuse by buyer.
Here are a few things to consider while you wait for your order:
  • We ship in business days. Monday - Satuarday, excluding national holidays.
  • Shipping starts from the date you received the “Your Order Has Shipped!” email.
  • The estimate above does not include manufacturing time - we need 1-3 business days to make sure your custom order is everything you hoped it would be.

Industrypapa is a global company - we work with production and shipping partners all over the world to get your things to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders by the day listed above, actual timeframes may vary from region to region.

So when do you contact Industrypapa?
The calculator above lets you know the best time to message us. When that day rolls around.Even if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait).
  1. How much is shipping?

    Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

  2. Can I track my order?

    We rely on a global network of shipping partners for export consignment (UPS, FedEx, DHL) and for domestic shipping (Indian postal service,DTDC,Gati,Trackon) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.

  3. Where does my order ship from?

    We rely on a global network of shipping partners for export consignment (UPS, FedEx, DHL) and for domestic shipping (Indian postal service,DTDC,Gati,Trackon) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.

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