Warranty & Repair

Need to make a warranty claim or send a product for repair? Follow the simple steps below and our team will take care of the rest.

Procedure for Making a Claim

1

Download and fill out our RMA (Return Merchandise Authorization) form with all the required details, then email it to us.

Download RMA Form
Email the completed form to: industrypapa@gmail.com
2

Once we receive your claim, we will notify you with a reference number via email for sending back the product.

3

The product will be sent to the original manufacturing center for inspection. The manufacturer's defect analysis report will be final and binding.

4

The warranty replacement process can take time. We appreciate your patience while this is completed.

5

Please send the defective product using the reference number provided. Courier, transportation, and insurance charges are to be borne by the customer.

Please note: Physically damaged or tampered products are not eligible for warranty claims, and once a product is sold, it is not eligible for return or exchange.