Privacy policy

1Information We Collect

We collect the following types of information to provide our services:

Personal Details

• Full name and email address
• Phone number and billing address
• Shipping address for delivery
• Date of birth (if required for age verification)

Payment Information

• Payment method details (UPI, net banking, card)
• Card data is processed securely by PCI-DSS compliant gateways only — we do not store card numbers on our servers
• Transaction history and billing records

Order & Transaction Data

• Products purchased and order history
• Delivery details and tracking information
• Refund and exchange requests

Technical & Browsing Data

• IP address and device information
• Browser type, operating system, and language preferences
• Pages visited, time spent on site, and click behavior
• Data collected via cookies and Google Analytics

Communication Data

• Emails and support messages sent to our team
• Feedback, reviews, and customer inquiries

2How We Use Your Information

Your information is used for the following purposes:

• Order Processing: Fulfil your orders and generate GST-compliant invoices through Voxintech
• Communications: Send order confirmations, shipping updates, delivery notifications, and support responses
• Customer Support: Respond to inquiries, resolve issues, and provide product assistance
• Service Improvement: Analyze website usage, improve product listings, and enhance user experience
• Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access
• Payment Security: Secure payment processing and comply with financial regulations
• Legal Compliance: Meet obligations under Indian law, GST regulations, and government directives
• Marketing (with consent): Send promotional emails, product updates, and special offers — you can opt out anytime

3Data Sharing & Disclosure

We do not sell or rent your personal data. We share information only with trusted partners for legitimate business purposes:

Trusted Partners

Legal Disclosure

• We may disclose personal data if required by Indian law, court order, or government regulation
• Compliance with requests from law enforcement or regulatory authorities
• Protection of our legal rights, privacy, or safety, and that of our customers

4Data Security & Retention

We implement industry-standard security measures to protect your personal information:

Security Measures

• SSL (Secure Sockets Layer) encryption for all data transmitted over the internet
• Secure payment processing through PCI-DSS Level 1 compliant gateways
• Strict access controls and role-based permissions for our team
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems

Data Retention Policy

• Transaction Data: Retained for 7 years (as required by Indian GST law)
• Order & Shipping Records: Retained for 3 years for customer service and disputes
• Technical/Analytics Data: Retained for 12 months for performance analysis
• Communication Records: Retained as per customer request or legal requirement

Data Deletion

You may request deletion of non-mandatory personal data at any time. Mandatory data (as per GST regulations) will be retained as per legal requirements.

5Your Rights

Under Indian law, you have the following rights regarding your personal information:

• Right to Access: Request and receive a copy of all personal data we hold about you
• Right to Correction: Correct or update inaccurate information in your account
• Right to Deletion: Request deletion of non-mandatory personal data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Opt Out: Unsubscribe from marketing communications at any time
• Right to Withdraw Consent: Withdraw consent for processing (does not affect past processing)
• Right to Lodge a Complaint: File a complaint with the relevant data protection authority

How to Exercise Your Rights

To exercise any of these rights, please send a written request to support@industrypapa.com with:

• Your full name and registered email address
• Order ID (if applicable)
• Clear description of your request
• Any supporting documents

We will respond to your request within 30 days of receipt, as per applicable law.

6Cookies & Analytics

Our website uses cookies and similar tracking technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for website functionality (login, checkout, preferences)
• Performance Cookies: Analyze website usage and improve performance
• Analytics Cookies: Track user behavior through Google Analytics
• Marketing Cookies: Enable personalized advertisements and promotions

Google Analytics

• We use Google Analytics to understand how visitors use our site
• Data is collected anonymously and aggregated
• You can disable Google Analytics by installing the Google Analytics Opt-Out Browser Add-on

Cookie Control

• You can disable cookies in your browser settings
• Disabling essential cookies may affect website functionality
• You can delete cookies from your device at any time

7Third-Party Links

Our website may contain links to third-party websites and services (e.g., payment gateways, social media platforms). We are not responsible for their privacy practices.

• Review the privacy policies of third-party websites before sharing personal information
• We recommend reading their terms before clicking external links
• Third-party services are not governed by this privacy policy

8Contact & Data Requests

For any privacy-related questions, data access requests, or complaints, please contact us:

9Policy Updates

IndustryPapa reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

• Notice of Changes: We will notify users of material changes via email or a prominent notice on our website
• Effective Date: Changes are effective on the date posted unless otherwise specified
• Your Acceptance: Continued use of our website and services after updates constitutes acceptance of the revised policy

Last Updated: 15 April 2026